DIRECTOR OF ROOMS

Luxury Resort - Sedona, AZ

$100,000 - $110,000

Are you an energetic, authentic, and passionate individual? If so, we have the perfect spot for you in Sedona, AZ!

In our fast-paced, collaborative, and engaging environment, we work together to deliver extraordinary experiences. And did we mention the view? It's one of the best you’ll ever find!

As our Director of Rooms, your day will be filled with various responsibilities aimed at improving guest service and department efficiencies. You'll be the hands-on leader ensuring the seamless movement of guests in and out of the resort and maintaining high levels of guest satisfaction. Plus, you'll have a significant role in achieving optimal revenue levels.

What You'll Do:

• Direct and control all activities of the Front Office, Concierge, Bell Staff, Valet, Housekeeping, and Laundry.
• Oversee and understand all Rooms Division systems and operations.
• Deal effectively with all departments daily to ensure high standards of guest services.
• Ensure guest and employee satisfaction and promptly resolve any issues.
• Supervise all areas, including coaching, counseling, and disciplinary action.
• Conduct performance reviews as necessary.
• Monitor and control labor and operating expenses through effective planning, budgeting, purchasing decisions, policy making, and inventory control.
• Assist in preparing business forecasts. Provide suggestions that will improve revenue, reduce cost and increase guest satisfaction.
• Create department annual budgets and assure that financial goals of the division and the resort are being met.
• Interact with VIP’s, Homeowners, and Group Coordinators as necessary.
• Work closely with Reservations, Sales, and the Front Office to maximize rate, occupancy and total revenue.
• Supervise all Rooms Division areas to ensure compliance with management objectives and procedures.
• Develop and implement service standards to ensure a consistent, high-quality guest experience.
• Maintain outside business contacts within the hotel/resort industry.

Who You'll Supervise:

Executive Housekeeper, Front Office Manager, Director of Security and Loss Prevention

Who You'll Report To:

Managing Director

What You'll Need:

• Previous FORBES experience.
• A college degree, preferably specializing in hotel management or business administration, or equivalent experience.
• Three to Five years’ previous experience as a Director of Rooms at a luxury resort.
• Strong organizational skills, excellent written and verbal communication skills, and the ability to perform and prioritize multiple tasks with ease.
• Computer skills required, advanced PMS experience preferred.
• Strong guest and team member relations skills.
• Good command of the English language.
• Legal work authorization in the United States.
• Flexibility in schedule, able to work morning/afternoon shifts, weekends, and holidays.

If you're ready for an exciting opportunity in Sedona, AZ, we'd love to hear from you. Let's create extraordinary experiences together as our Director of Rooms in Sedona, AZ.

Send your resume to Danielle Salerno Danielle@geckohospitality.com

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